打造引客模式总客服 12345热线涉旅诉求日清日结
<p><span style="color: rgb(33, 37, 41); font-family: system-ui, -apple-system, Segoe UI, Roboto, Helvetica Neue, Noto Sans, Liberation Sans, Arial, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji; font-size: 16px; text-align: center; text-wrap-mode: wrap; background-color: rgb(255, 255, 255);">来源： 县热线中心</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(33, 37, 41); font-family: 宋体; font-size: 16px; text-wrap-mode: wrap; text-indent: 2em; line-height: 37px; background: rgb(255, 255, 255);"><span style="box-sizing: border-box; letter-spacing: 0px;">5</span><span style="box-sizing: border-box; letter-spacing: 0px;">月</span><span style="box-sizing: border-box; letter-spacing: 0px;">3</span><span style="box-sizing: border-box; letter-spacing: 0px;">日，游客</span><span style="box-sizing: border-box; letter-spacing: 0px;">王女士</span><span style="box-sizing: border-box; letter-spacing: 0px;">因</span><span style="box-sizing: border-box; letter-spacing: 0px;">停车收费</span><span style="box-sizing: border-box; letter-spacing: 0px;">问题致电12345热线进行投诉</span><span style="box-sizing: border-box; letter-spacing: 0px;">。接到投诉后，</span><span style="box-sizing: border-box; letter-spacing: 0px;">县热线中心</span><span style="box-sizing: border-box; letter-spacing: 0px;">迅速将工单转</span><span style="box-sizing: border-box; letter-spacing: 0px;">派</span><span style="box-sizing: border-box; letter-spacing: 0px;">有关部门进行处理</span><span style="box-sizing: border-box; letter-spacing: 0px;">并实时跟进</span><span style="box-sizing: border-box; letter-spacing: 0px;">，仅不到1小时就成功办结投诉事项，以高质量服务获得游客点赞。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(33, 37, 41); font-family: 宋体; font-size: 16px; text-wrap-mode: wrap; text-indent: 2em; line-height: 37px; background: rgb(255, 255, 255);"><span style="box-sizing: border-box; letter-spacing: 0px;">一座城市的温度，在于每一个呼声都能被听见并得到回应。为畅通游客诉求反映渠道，及时解决群众在大英旅游期间的烦心事、</span><span style="box-sizing: border-box; letter-spacing: 0px;">闹</span><span style="box-sizing: border-box; letter-spacing: 0px;">心事，今年五一</span><span style="box-sizing: border-box; letter-spacing: 0px;">期间</span><span style="box-sizing: border-box; letter-spacing: 0px;">，我县创新推出节假日12345热线涉旅诉求</span><span style="box-sizing: border-box; letter-spacing: 0px;">“</span><span style="box-sizing: border-box; letter-spacing: 0px;">11</span><span style="box-sizing: border-box; letter-spacing: 0px;">12</span><span style="box-sizing: border-box; letter-spacing: 0px;">日清日结</span><span style="box-sizing: border-box; letter-spacing: 0px;">”</span><span style="box-sizing: border-box; letter-spacing: 0px;">机制</span><span style="box-sizing: border-box; letter-spacing: 0px;">（</span><span style="box-sizing: border-box; letter-spacing: 0px;">即</span><span style="box-sizing: border-box; letter-spacing: 0px;">：</span><span style="box-sizing: border-box; letter-spacing: 0px;">所有涉旅工单1小时内签办、1小时内联系来电人、</span><span style="box-sizing: border-box; letter-spacing: 0px;">12</span><span style="box-sizing: border-box; letter-spacing: 0px;">小时内办结，确保工单第一时间接收、交办、处理，</span><span style="box-sizing: border-box; letter-spacing: 0px;">12</span><span style="box-sizing: border-box; letter-spacing: 0px;">小时内反馈办理结果或办理进展情况</span><span style="box-sizing: border-box; letter-spacing: 0px;">）</span><span style="box-sizing: border-box; letter-spacing: 0px;">，切实提高游客诉求解决率。针对重难点涉旅工单，县热线中心对办理情况实行每日监督检查，办结一件销号一件，达到动态清零，确保节假日期间游客有求必应、有事即办，全力提升游客在大英旅游期间的</span><span style="box-sizing: border-box; letter-spacing: 0px;">体验</span><span style="box-sizing: border-box; letter-spacing: 0px;">感、获得感、满意度。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(33, 37, 41); font-family: 宋体; font-size: 16px; text-wrap-mode: wrap; text-indent: 2em; line-height: 37px; background: rgb(255, 255, 255);"><span style="box-sizing: border-box; letter-spacing: 0px;">“</span><span style="box-sizing: border-box; letter-spacing: 0px;">我们创新日清日结工作机制，</span><span style="box-sizing: border-box; letter-spacing: 0px;">就是</span><span style="box-sizing: border-box; letter-spacing: 0px;">为了确保每一个诉求都得到关注，每一个困难都得到解决，通过暖心服务增添大英旅游亮色。</span><span style="box-sizing: border-box; letter-spacing: 0px;">”</span><span style="box-sizing: border-box; letter-spacing: 0px;">截至</span><span style="box-sizing: border-box; letter-spacing: 0px;">5</span><span style="box-sizing: border-box; letter-spacing: 0px;">月</span><span style="box-sizing: border-box; letter-spacing: 0px;">5</span><span style="box-sizing: border-box; letter-spacing: 0px;">日</span><span style="box-sizing: border-box; letter-spacing: 0px;">17</span><span style="box-sizing: border-box; letter-spacing: 0px;">:</span><span style="box-sizing: border-box; letter-spacing: 0px;">3</span><span style="box-sizing: border-box; letter-spacing: 0px;">0，累计受理涉旅诉求</span><span style="box-sizing: border-box; letter-spacing: 0px;">14</span><span style="box-sizing: border-box; letter-spacing: 0px;">件，涉旅工单1小时内签收率、</span><span style="box-sizing: border-box; letter-spacing: 0px;">12</span><span style="box-sizing: border-box; letter-spacing: 0px;">小时内办结率均达100%，满意率</span><span style="box-sizing: border-box; letter-spacing: 0px;">100</span><span style="box-sizing: border-box; letter-spacing: 0px;">%。</span></p><p><br/></p><link rel="stylesheet" href="//dyxrmt.cn/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_d90" id="wcn_editor_css"/>
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